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03/29/2009

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Well, this is interesting.

A few weeks ago after reading about the Fat Boy reopening in The Press, I decided to pay a visit. Although I've lived in the GR area for 30 years, I had never gone to Fat Boy, so I was curious to check out your restaurant.

I arrive early one afternoon, order up a Fat Boy Burger, and return to my seat. Imagine my disappointment when I find out that this supposedly great burger has nothing on it but a dollop of olive/mayo dressing. No tomato, no lettuce, no anything. Well, so much for this place I say to myself as I drive away.

Now, I've just come across a restaurant review in the April issue of On-The-Town. The description of a Fat Boy Burger in the article bears no resemblance to the FBB I received.

Jill, was I supposed to request all the fixings that apparently come with the burger? Thanks for clarifying.

Dave

P.S. Is one of the words in the subhead at the top of the blog supposed to be "chronicles" or is "chornonicles" correct? (If the latter, what does it mean?)

Dave, I am so sorry to hear that you did not receive a "true" Fat Boy burger! You are correct in that your burger should have had cheese, lettuce, and tomato in addition to the olives and mayo. So, no, you should not have to ask for the fixings -- you should have gotten them. Again, I apologize.

We are in the process of training some of our staff on the grill. We will make sure to reiterate to all staff that the FBB should be served as indicated in the menu.

Thank you for bringing this to our attention. We cannot improve on these things with out feedback from our customers. I hope you will give us another try.

Thanks too, for noticing the typo at the top of the blog!!! All this time, and no one (including myself!) has noticed! Thanks again, and if you do stop back in, be sure to introduce yourself or at least comment again and let us know if your order was correct the second time around :)

Jill

Jill, I'm glad you took my comment in the spirit that it was given. I actually would have preferred to send the email directly to you instead of broadcasting it on your blog. But I know if I was the owner, I'd still want to get feedback, both good and not so good.

I'll be happy to stop in again. The Blue Burger looks great, too.

All the best,

Dave

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